Shipping Policy

At Aura by Pooja Reddy, we carefully pack every order and deliver it to you with care.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders are shipped through our trusted logistics partner, Shiprocket.

  • Once your order has been dispatched, you will receive a tracking link via email or SMS.

Free Shipping

We offer free shipping across India on all orders.

There are no additional shipping charges at checkout.

Delivery Timeline

  • Standard delivery: 5–8 business days from the date of dispatch.

  • Delivery timelines may vary depending on your location, festivals, public holidays, weather conditions, or unforeseen courier delays.

  • Remote and certain non-serviceable locations may require additional delivery time.

Order Tracking

Once your order is dispatched, you will receive tracking details via email or SMS.

You can use the tracking link to follow the status of your shipment.

Delivery Address

Please ensure that your shipping address, phone number, and contact details are accurate before placing your order.

Aura by Pooja Reddy cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Delayed or Lost Shipments

While we work with trusted logistics partners to ensure timely delivery, occasional delays may occur due to circumstances beyond our control.

If your order appears significantly delayed or the tracking information has not been updated, please contact us at [your customer support email] and we will assist you.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.

This will help us investigate the issue and assist you promptly.

International Shipping

At present, Aura by Pooja Reddy ships within India only.