Returns & Exchange

Returns

At Aura, we carefully inspect and pack every order before dispatch. We accept returns within 5 days of delivery.

To be eligible for a return:

  • The return request must be raised within 5 days of delivery.
  • The product must be unused, unworn and unwashed.
  • The product must be returned with all original tags, labels and packaging intact.
  • The product must not have any stains, damage, perfume/fragrance, alterations or signs of use.
  • The product must be securely packed to prevent damage during return transit.

Non-Returnable Products

The following products are not eligible for return:

  • Products that have been stitched, altered or customized as per the customer's request.
  • Products that have been washed, worn, damaged or altered.
  • Products without original tags or packaging.
  • Products returned after the 5-day return window.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery with clear photographs and an unboxing video.

We will review the issue and, if approved, arrange an appropriate resolution.

Return Shipping

Return shipping charges, if applicable, will be communicated at the time of initiating the return.

Original shipping charges are non-refundable unless the return is due to an error on our part.